Terms of Service

1. Acceptance and Modifications

1.1 Agreement to Terms

By accessing or using LeazePro Services, you confirm that:

• You are at least 18 years old and have the legal capacity to enter into this agreement
• You have read and understood these Terms and our Privacy Policy
• You agree to comply with all applicable laws and regulations
• All information you provide is accurate and complete

1.2 Modifications to Terms

We reserve the right to modify these Terms at any time. When we make changes:

• We will update the "Last updated" date at the top of these Terms
• For material changes, we will provide 30 days' notice via email or through our Services
• Your continued use after changes take effect constitutes acceptance
• If you disagree with changes, you must discontinue use of our Services

2. Service Description and Availability

2.1 Platform Overview

LeazePro is a comprehensive property management platform that facilitates:

• Property Management: Listing, tracking, and managing rental properties
• Tenant Management: Screening, onboarding, and communication with tenants
• Payment Processing: Rent collection, security deposits, and financial transactions
• Lease Management: Digital lease creation, signing, and storage
• Maintenance Coordination: Request tracking and vendor management
• Financial Reporting: Income tracking, expense management, and tax reporting

2.2 Service Availability

We strive to maintain high service availability but cannot guarantee uninterrupted access:

• Services may be temporarily unavailable due to maintenance, updates, or technical issues
• We will provide advance notice of scheduled maintenance when possible
• Emergency maintenance may occur without prior notice
• Third-party service dependencies may affect availability

2.3 Service Evolution

We continuously improve our Services and may:

• Add new features and functionality
• Modify or discontinue existing features with reasonable notice
• Update user interfaces and workflows
• Integrate with additional third-party services

3. User Accounts and Responsibilities

3.1 Account Creation and Verification

To access our Services, you must create an account and agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Complete identity verification processes as required
• Comply with applicable background check requirements
• Provide necessary documentation for regulatory compliance

3.2 Account Security

You are responsible for maintaining account security:

• Choose a strong, unique password and enable two-factor authentication
• Keep login credentials confidential and do not share with others
• Monitor account activity and report suspicious behavior immediately
• Log out from shared or public devices
• Accept full responsibility for all account activities

3.3 Account Types and Roles

Different account types have different privileges and responsibilities:

• Landlord Accounts: Property management, tenant screening, payment collection
• Tenant Accounts: Rent payment, maintenance requests, lease management
• Property Manager Accounts: Multi-property management on behalf of owners
• Service Provider Accounts: Maintenance and vendor services

3.4 Account Suspension and Termination

We may suspend or terminate accounts for:

• Violation of these Terms or applicable laws
• Fraudulent or suspicious activity
• Failure to complete required verification
• Non-payment of fees or disputes
• Abuse of our Services or other users

4. Acceptable Use Policy

4.1 Permitted Uses

You may use our Services for legitimate property management purposes:

• Managing residential or commercial rental properties
• Screening and communicating with prospective tenants
• Collecting rent and managing security deposits
• Coordinating maintenance and repairs
• Generating reports and tracking financial performance

4.2 Prohibited Activities

You must not use our Services for:

• Illegal Activities: Any purpose that violates federal, state, or local laws
• Discrimination: Illegal discrimination based on protected characteristics
• Fraud: Providing false information or engaging in deceptive practices
• Harassment: Threatening, abusing, or harassing other users
• Security Violations: Attempting to breach our security measures
• System Abuse: Overloading or attempting to disrupt our infrastructure
• Unauthorized Access: Accessing accounts or data without permission

4.3 Content Standards

All content you submit must be:

• Accurate and truthful
• Respectful and professional
• Free from illegal or harmful material
• Not infringing on third-party rights
• Compliant with fair housing laws

4.4 Enforcement

Violations of this policy may result in:

• Content removal or modification
• Account warnings or restrictions
• Temporary or permanent account suspension
• Legal action and cooperation with law enforcement
• Reporting to regulatory authorities

5. Fees, Payments, and Billing

5.1 Subscription Fees

• Billing Cycle: Monthly or annual subscription fees charged in advance
• Auto-Renewal: Subscriptions automatically renew unless cancelled
• Proration: Mid-cycle upgrades are prorated; downgrades take effect next cycle
• Free Trials: Limited time trials may convert to paid subscriptions

5.2 Transaction Fees

• Payment Processing: Fees for rent payments and other transactions
• ACH Transfers: Lower fees for bank transfers vs. credit cards
• International Payments: Additional fees may apply for cross-border transactions
• Failed Payments: Charges may apply for declined or returned payments

5.3 Payment Methods and Processing

• We accept major credit cards, debit cards, and ACH bank transfers
• Payment information is securely processed by certified payment processors
• You authorize us to charge your selected payment method
• Keep payment methods current to avoid service interruptions

5.4 Refunds and Cancellations

• Subscription Refunds: Generally non-refundable except as required by law
• Cancellation: Cancel anytime; access continues until end of billing period
• Dispute Resolution: Contact support for billing disputes within 60 days
• Exceptional Circumstances: Refunds may be considered for service outages

5.5 Price Changes and Taxes

• We may change fees with 30 days' advance notice
• Current users receive grandfathered pricing for their current plan
• All fees are exclusive of applicable taxes
• You are responsible for all taxes, duties, and government fees

6. Data Rights and Privacy

6.1 Privacy Policy Integration

Our Privacy Policy is incorporated by reference and governs how we collect, use, and protect your personal information. By using our Services, you also agree to our Privacy Policy.

6.2 Data Ownership and License

• You retain ownership of data you upload to our Services
• You grant us a license to use your data to provide and improve our Services
• We may use aggregated, anonymized data for analytics and research
• You may export your data at any time through our platform

6.3 Data Security and Backup

• We implement industry-standard security measures to protect your data
• Regular backups are performed to prevent data loss
• You are responsible for maintaining your own data backups
• We cannot guarantee complete data security or availability

6.4 Data Retention and Deletion

• We retain data as long as your account is active and as required by law
• Some data may be retained for regulatory compliance after account closure
• You may request data deletion subject to legal and contractual obligations
• Deleted data may remain in backups for up to 90 days

7. Intellectual Property Rights

7.1 Our Intellectual Property

LeazePro and its Services are protected by intellectual property laws:

• Software and Technology: All source code, algorithms, and technical innovations
• Trademarks: LeazePro name, logos, and branded elements
• Content: Documentation, tutorials, and promotional materials
• Design: User interface designs, graphics, and visual elements
• Patents: Any patented processes or technologies

7.2 License to Use Our Services

We grant you a limited, non-exclusive, non-transferable license to:

• Access and use our Services for their intended purpose
• Download our mobile applications for personal use
• Use our APIs in accordance with our API terms

7.3 Your Content and Data

You retain ownership of content you create or upload, but grant us necessary rights:

• License to store, process, and display your content within our Services
• Right to backup and replicate data for service reliability
• Permission to use aggregated, anonymized data for service improvement

7.4 Third-Party Content

Our Services may include third-party content or links:

• We do not claim ownership of third-party intellectual property
• You are responsible for respecting third-party rights
• Report any suspected intellectual property infringement to us

7.5 DMCA and Infringement Claims

We respect intellectual property rights and comply with the Digital Millennium Copyright Act (DMCA). To report infringement, contact our designated agent at dmca@leazepro.com with:

• Description of the copyrighted work claimed to be infringed
• Location of the allegedly infringing material
• Your contact information and electronic signature
• Statement of good faith belief that use is not authorized

8. Account Termination and Suspension

8.1 Termination by You

• You may cancel your account at any time through account settings
• Cancellation takes effect at the end of your current billing period
• You remain responsible for all charges incurred before cancellation
• You may download your data before account closure

8.2 Termination by LeazePro

We may suspend or terminate your account for:

• Terms Violations: Breach of these Terms or our policies
• Legal Compliance: Required by law or regulatory authority
• Non-Payment: Failure to pay fees when due
• Fraudulent Activity: Suspected fraud or abuse
• Inactivity: Account dormant for extended period
• Safety Concerns: Risk to our systems or other users

8.3 Effect of Termination

Upon termination:

• Your right to access and use our Services immediately ends
• We may delete your account and data after a reasonable notice period
• Financial obligations survive termination
• Provisions that should reasonably survive termination remain in effect

8.4 Appeal Process

If your account is suspended or terminated:

• We will provide notice and reason when possible
• You may appeal the decision by contacting support
• We will review appeals in good faith
• Final decisions rest with LeazePro management

9. Warranties and Disclaimers

9.1 "AS IS" Service Provision

Our Services are provided "AS IS" and "AS AVAILABLE" without warranties of any kind:

• No Guarantees: We do not guarantee uninterrupted, error-free, or secure service
• Accuracy: Information provided through our Services may contain errors
• Availability: Services may be temporarily unavailable for maintenance or updates
• Compatibility: Services may not work with all devices or software

9.2 Disclaimed Warranties

We disclaim all warranties, express or implied, including:

• Merchantability: Fitness for general commercial purposes
• Fitness for Purpose: Suitability for your specific needs
• Non-Infringement: Freedom from third-party rights violations
• Quality: Meeting specific quality standards
• Results: Achievement of particular outcomes

9.3 Third-Party Services

Our Services may integrate with or rely on third-party services:

• We do not control or warrant third-party services
• Third-party availability and functionality may change without notice
• Use of third-party services is subject to their own terms
• We are not responsible for third-party service issues

9.4 User Responsibility

You acknowledge and agree that:

• You use our Services at your own risk
• You are responsible for evaluating service suitability
• You should maintain independent records and backups
• You must comply with applicable laws independently

10. Limitation of Liability

10.1 Excluded Damages

To the maximum extent permitted by law, LeazePro shall not be liable for:

• Indirect Damages: Loss of profits, revenue, or business opportunities
• Consequential Damages: Damages resulting from use or inability to use Services
• Incidental Damages: Costs of replacement services or cover
• Punitive Damages: Damages intended to punish rather than compensate
• Data Loss: Loss or corruption of data or information

10.2 Liability Cap

Our total liability for all claims arising from your use of our Services shall not exceed:

• The amount you paid to LeazePro in the 12 months preceding the claim, or
• $1,000, whichever is greater

10.3 Exceptions to Limitations

These limitations do not apply to:

• Liability that cannot be excluded by law
• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Willful misconduct or gross negligence

10.4 Indemnification

You agree to indemnify and hold harmless LeazePro from claims arising from:

• Your violation of these Terms or applicable laws
• Your misuse of our Services
• Content you submit or actions you take
• Disputes with other users or third parties

11. Dispute Resolution

11.1 Informal Resolution

Before pursuing formal dispute resolution, we encourage you to:

• Contact our support team to discuss the issue
• Provide detailed information about your concern
• Allow us 30 days to investigate and respond
• Work with us in good faith to find a resolution

11.2 Binding Arbitration

If informal resolution fails, disputes will be resolved through binding arbitration:

• Administered by the American Arbitration Association (AAA)
• Conducted under AAA Commercial Arbitration Rules
• Single arbitrator selected through AAA procedures
• Location determined based on claim amount and convenience
• Arbitrator's decision is final and binding

11.3 Class Action Waiver

You agree that disputes will be resolved on an individual basis only:

• No class actions, mass arbitrations, or representative proceedings
• Claims cannot be joined or consolidated with others
• Arbitrator cannot award relief to anyone other than you

11.4 Exceptions to Arbitration

The following disputes are not subject to arbitration:

• Intellectual property infringement claims
• Small claims court matters within jurisdiction limits
• Injunctive or equitable relief requests
• Claims that cannot be arbitrated under applicable law

12. General Legal Provisions

12.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, without regard to conflict of law principles.

12.2 Severability

If any provision of these Terms is found unenforceable, the remainder shall remain in full force and effect, and the unenforceable provision shall be modified to be enforceable while preserving its intent.

12.3 Entire Agreement

These Terms, together with our Privacy Policy and any additional agreements, constitute the entire agreement between you and LeazePro regarding our Services.

12.4 Assignment

You may not assign or transfer your rights under these Terms. We may assign our rights and obligations to any party, including in connection with a merger, acquisition, or sale of assets.

12.5 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce such provision or any other provision in the future.

13. Contact Information

For questions about these Terms of Service or to report violations, please contact us: