Privacy Policy

1. Information We Collect

1.1 Personal Information You Provide

We collect information you voluntarily provide when using our Services:

• Account Information: Name, email address, phone number, mailing address, profile photo
• Identity Verification: Government-issued ID, Social Security Number (for landlords), tax identification numbers
• Financial Information: Bank account details, payment card information, financial statements, credit history
• Property Information: Property addresses, descriptions, photos, rental agreements, lease terms
• Communication Data: Messages, support requests, feedback, survey responses
• Professional Information: Business license information, professional certifications, employer details

1.2 Information Collected Automatically

When you access our Services, we automatically collect certain information:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages viewed, features used, time spent, click patterns, search queries
• Location Information: Approximate location based on IP address or precise location with your permission
• Cookies and Tracking: Session data, preferences, authentication tokens
• Performance Data: Application crashes, response times, system performance metrics

1.3 Information from Third Parties

We may receive information from third-party sources:

• Identity Verification Services: Background check results, credit reports, identity confirmation
• Payment Processors: Transaction status, payment method verification
• Property Data Providers: Property valuations, market data, ownership records
• Social Media Platforms: Public profile information when you connect accounts
• Integration Partners: Data from connected accounting, maintenance, or other property management tools

2. How We Use Your Information

2.1 Service Provision

• Create and manage user accounts and profiles
• Facilitate property listings, tenant screening, and lease management
• Process rent payments, security deposits, and other financial transactions
• Enable communication between landlords and tenants
• Provide maintenance request tracking and vendor coordination
• Generate reports, analytics, and insights for property management

2.2 Security and Compliance

• Verify user identity and prevent fraud
• Conduct background checks and tenant screening as requested
• Comply with legal obligations including anti-money laundering and tax reporting
• Detect and prevent security threats, abuse, and illegal activities
• Maintain records as required by law

3. Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:

3.1 With Your Consent

• When you explicitly authorize us to share information with third parties
• When you connect third-party services to your account
• When you participate in joint promotions or surveys

3.2 Service Providers

• Payment Processors: To process rent payments and financial transactions
• Identity Verification: For background checks and tenant screening services
• Cloud Infrastructure: For secure data storage and processing
• Communication Services: For email, SMS, and push notifications
• Analytics Providers: For usage analysis and service improvement
• Customer Support: For providing technical assistance

3.3 Legal Requirements

• To comply with applicable laws, regulations, or court orders
• To respond to lawful requests from government authorities
• To enforce our Terms of Service or other agreements
• To protect our rights, property, or safety, or that of others
• To investigate potential fraud or security breaches

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

3.5 Aggregated and De-identified Data

We may share aggregated or de-identified information that cannot be used to identify you for research, analytics, or other business purposes.

4. Data Security and Protection

We implement comprehensive security measures to protect your personal information:

4.1 Technical Safeguards

• Encryption: AES-256 encryption for data at rest and TLS 1.3 for data in transit
• Secure Infrastructure: SOC 2 compliant cloud hosting with redundancy and monitoring
• Network Security: Firewalls, intrusion detection systems, and DDoS protection
• Access Controls: Multi-factor authentication and role-based access permissions
• Vulnerability Management: Regular security assessments and penetration testing

4.2 Administrative Safeguards

• Employee Training: Regular privacy and security training for all personnel
• Background Checks: Thorough vetting of employees with access to personal data
• Incident Response: Established procedures for detecting and responding to breaches
• Data Minimization: Collection and retention of only necessary information
• Vendor Management: Due diligence and contractual protections for third-party services

4.3 Physical Safeguards

• Secure data centers with biometric access controls
• Environmental monitoring and redundant power systems
• Secure disposal of hardware containing personal data

5. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

5.1 Access and Portability Rights

• Right to Access: Request a copy of the personal information we have about you
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Information: Learn about how we collect, use, and share your information

5.2 Correction and Deletion Rights

• Right to Rectification: Correct inaccurate or incomplete personal information
• Right to Erasure: Request deletion of your personal data under certain circumstances
• Right to Restriction: Limit how we process your personal information

5.3 Consent and Objection Rights

• Right to Withdraw Consent: Revoke consent for data processing at any time
• Right to Object: Object to processing based on legitimate interests
• Right to Opt-Out: Unsubscribe from marketing communications
• Right to Non-Discrimination: Not be discriminated against for exercising your rights

5.4 How to Exercise Your Rights

To exercise any of these rights, contact us at privacy@leazepro.com or through your account settings. We will:

• Respond to your request within 30 days (or as required by applicable law)
• Verify your identity before processing your request
• Provide requested information free of charge (with limited exceptions)
• Inform you if we cannot fulfill your request and explain why

6. Data Retention

We retain personal information for as long as necessary to provide our Services and fulfill the purposes outlined in this Privacy Policy:

• Account Data: Retained while your account is active and for 7 years after closure for legal compliance
• Financial Records: Retained for 7 years as required by law and financial regulations
• Communication Records: Retained for 3 years for customer service purposes
• Usage Data: Aggregated data retained indefinitely, individual data deleted after 2 years
• Legal Hold Data: Retained as long as required for ongoing legal matters

7. International Data Transfers

We may transfer your personal information to countries other than your own, including the United States. We ensure appropriate safeguards are in place:

• Standard Contractual Clauses approved by relevant authorities
• Adequacy decisions by regulatory bodies
• Binding corporate rules for intra-group transfers
• Your explicit consent for specific transfers

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic site functionality and security
• Performance Cookies: Help us understand how you use our Services
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with consent)

You can manage cookie preferences through your browser settings or our cookie preference center.

9. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. We will:

• Post the updated policy on our website with a new effective date
• Notify you of material changes via email or through our Services
• Provide 30 days' notice before significant changes take effect
• Obtain your consent for changes that expand how we use your personal information

Your continued use of our Services after changes become effective constitutes acceptance of the updated Privacy Policy.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: